Shipping policy

Monica Electricals - Shipping Policy

At Monica Electricals, we are dedicated to providing our customers with a seamless shopping experience. This includes ensuring timely and safe delivery of your products. Below is our shipping policy, outlining the details related to order processing, shipping charges, and delivery timelines.

1. Order Processing Time

  • All orders placed on Monicaelectricals.in will be processed within 24 hours (business hours), except for public holidays and weekends.
  • Orders placed after 5:00 pm will be processed the next business day.
  • You will receive an order confirmation email once your order has been successfully placed. Once your order is shipped, a tracking number and shipping details will be sent to your registered email address.

2. Shipping Locations

  • We currently offer shipping across Delhi-NCR only. If your delivery location is outside our serviceable area, you will be notified during checkout.
  • We do not offer international shipping at this time, but we may expand to international shipping in the future.

3. Shipping Charges

  • Free Shipping: We offer free shipping on all orders within serviceable areas.
  • COD: No extra charge for cash on delivery orders

4. Delivery Time

  • Delivery times vary based on your location, product availability, and the shipping method chosen.
  • Standard Delivery: Typically takes 24 hours-72 hours (business hours) from the date of shipment, depending on your location.
  • Expedited Shipping: Available for an additional charge, delivering within 5-6 business hours from the date of shipment.
  • Delivery times for certain products may vary (such as bulky items or special orders), and customers will be notified in advance.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via WhatsApp or call. You can track your order on the courier’s website.
  • If you have not received tracking information within 2 business days after your order is placed, please contact our customer support team at monicaelectricalsnoida@gmail.com

6. Delivery & Shipping Issues

  • Missing or Delayed Shipments: While we strive for timely deliveries, occasional delays may occur due to weather conditions, holidays, or courier service issues. Please allow a few extra days for delivery in such cases.
  • If your order is lost or delayed in transit, please contact us at monicaelectricalsnoida@gmail.com for assistance.
  • Damaged Items: In the event that your product arrives damaged, please notify us within 48 hours of receiving the shipment. We will assist you in initiating a return or exchange.

7. Shipping Restrictions

  • Some products may have restricted shipping, such as oversized or heavy items, or products that require special handling. These products may incur additional shipping charges or may not be eligible for certain shipping methods.
  • If your order contains any restricted items, you will be notified prior to shipment.

8. Signature Requirement

  • For high-value orders, a signature may be required upon delivery to ensure safe receipt of the product. Please ensure someone is available at the delivery address to sign for the package.

9. Delivery Address

  • Please make sure the delivery address is correct and complete. Incomplete or incorrect addresses may result in delays or additional charges for re-delivery.
  • If there is any issue with your address after order placement, please contact us immediately to make any corrections.

10. Shipping to P.O. Boxes

  • We do not ship to P.O. Box addresses at this time. Please provide a full, valid street address for delivery.

11. Additional Information

  • If you have any special shipping requests or questions regarding the delivery of your order, feel free to reach out to our customer support team at monicaelectricalsnoida@gmail.com or call us at +91-9999405030.

Thank you for shopping with Monica Electricals! We appreciate your business and look forward to serving you.